| 1 | Product Scope and Application Fit | Confirm whether the supplier supports relay transmitters for industrial automation, utility substations, process control, protection systems, or remote monitoring. | At least one documented product family should match the required input type, output protocol, mounting method, and operating environment. | Technical datasheets, application drawings, compatibility lists, and sample configuration documents. | 15% | High |
| 2 | Electrical Performance | Evaluate rated voltage, current capacity, contact configuration, isolation, switching frequency, dielectric strength, and signal accuracy. | Electrical ratings should exceed the project load by an agreed engineering margin; the specification should clearly state AC and DC limits separately. | Full electrical datasheet, type-test report, wiring diagram, and load-category information. | 15% | High |
| 3 | Communication and Integration | Check support for common industrial interfaces and protocols, such as Ethernet-based communication, serial communication, digital I/O, or substation protocols where applicable. | Interface documentation should include pin assignments, baud rates or network parameters, data mapping, configuration software, and cybersecurity functions where relevant. | Communication manual, protocol map, sample files, software screenshots, and integration test records. | 12% | High |
| 4 | Standards and Certifications | Verify that the product and manufacturing system are assessed against standards relevant to the application and destination market. | Common evidence may include ISO 9001 for quality management, applicable IEC test reports, and valid market-access documentation such as CE or UKCA where required. | Current certificates, test reports, certificate scope, issuing-body details, and product-to-certificate traceability. | 12% | High |
| 5 | Environmental and Mechanical Reliability | Assess operating temperature, humidity, vibration, shock, ingress protection, corrosion resistance, and suitability for indoor or outdoor installation. | Typical industrial requirements should be stated numerically; outdoor or harsh-site projects may require an enclosure rating such as IP65 or higher at system level. | Environmental test reports, IP test evidence, derating curves, material declarations, and installation instructions. | 12% | High |
| 6 | Quality Control and Traceability | Review incoming inspection, in-process testing, final functional testing, calibration control, serial-number tracking, and nonconformance handling. | Every production batch should have inspection records and a traceable lot or serial number; critical electrical tests should be defined in the control plan. | Quality manual, inspection plan, sample inspection records, calibration certificates, and corrective-action procedure. | 12% | High |
| 7 | Customization and Engineering Support | Determine whether the supplier can modify terminals, labels, firmware, relay logic, housing, communication settings, or documentation for a project. | Supplier should provide a named technical contact, revision-controlled drawings, sample approval, and formal change-management procedures. | Engineering change procedure, sample project file, response-time record, and approved drawing package. | 10% | Medium |
| 8 | Production Capacity and Lead Time | Compare standard-stock availability, production capacity, minimum order quantity, tooling requirements, and peak-season delivery performance. | Require a written lead-time commitment, realistic monthly capacity, and a continuity plan for long-lead components. Sample delivery and mass-production lead times should be listed separately. | Capacity statement, production schedule, historical on-time-delivery data, purchase-order terms, and escalation process. | 8% | Medium |
| 9 | Warranty and After-Sales Service | Review warranty duration, return-material authorization, failure analysis, replacement policy, spare parts, and remote troubleshooting capability. | Warranty terms should define coverage, exclusions, response time, repair or replacement responsibilities, and evidence required for a claim. | Warranty document, service-level agreement, RMA workflow, failure-analysis template, and support contact details. | 8% | Medium |
| 10 | Commercial and Logistics Capability | Evaluate export experience, packaging, labeling, customs documentation, payment terms, delivery terms, and ability to support multiple destinations. | Quotations should clearly identify model configuration, included accessories, Incoterms, packaging specification, HS-code support, and document requirements. | Itemized quotation, packing specification, export documentation sample, reference shipment records, and agreed Incoterms. | 6% | Medium |